Contact
Mail is answered by people.
Every channel below reaches a person, not a queue that apologizes. Pick the address that fits, or use the form; it routes to the same places and says so.
Sent.
A person reads it and answers from the address it routed to. If it names a wrong value, the correction loop starts today.
Prototype note: production sends this through the same pipeline as everything else, with a request id in the confirmation.